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If your question is not answered below, please email us at
or phone us on 020 7629 1251.
Engraving costs
Please telephone us on 020 7629 1251 to discuss engraving. We can discuss with
you the 'fonts' (styles) we offer, and give you a rough idea of how many
letters you can engrave on a specific item. Engraving takes approximately
48 hours to complete.
When you go through the order process you will have the opportunity to specify
engraving instructions. We will always call you to confirm the
cost before we start engraving.
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How do you deliver my goods?
We package the goods ourselves (some other web sites 'outsource' this). We
usually send packages using Royal Mail's First Class Recorded Delivery. During
busy times such as Christmas and Easter, we use couriers to allow later
ordering. During these times, we still charge only £5.00
within the UK.
If your order totals more than £500 we will usually courier it.
All deliveries cost £5.00
to addresses in the UK, regardless of the number of items.
Outside of the UK, we will find out the shipping costs for your country, and
contact you with the correct price.
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This present is for someone's birthday tomorrow!
AND...
Our previous supplier let us down - we need this item TONIGHT!
Most of our orders seem to be last minute requests! Please complete the on-line
order, then phone us on 020 7629 1251 with your order number (you can see this
in your 'Accounts' page, as well as the confirmation email which you will
receive after placing the order). Over the telephone we will arrange to deliver
the item by the quickest means possible. Note that we may charge an additional
cost for this, but we do not charge any profit on the delivery. We
can also arrange to enclose a hand written card if you wish.
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Is it possible to deliver the item to a different
address?
You can specify the delivery name & address during the order process, which
is ideal for sending presents. We can also add a card and wrap the gift if you
wish.
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Privacy Statement
At JBSilverware.co.uk we believe in plain English.
JBSilverware.co.uk will not pass any of your personal details onto any
other company. We will never mail you with any other services or products other
than those sold by JBSilverware.co.uk.
The only personal items of information we hold are your name, contact
information and whether you want to receive promotional emails.
For audit purposes we will retain copies of credit card transactions and
delivery address. Credit cards are stored using a strong encryption method
(128-bit RSA). Credit card information is removed once a transaction has been
processed.
If you have any queries please email
or telephone our office on 020 7629 1251.
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Returns
All items are individually checked before leaving our office.
If your item has been damaged in the post, then please phone us on 020 7629 1251
and we will arrange for a replacement.
If you do not like the item for any reason, please phone us on 020 7629 1251 and
we will try to rectify the problem.
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Do you have any other products for sale?
JBSilverware.co.uk sells modern silverware. JBSilverware also sells antique
silver, a larger collection of classic silverware. Here are some links to the
other sites. Please note that we do not sell items from either site on the
Internet. (These sites will open in a new window).
Click
here to see the antique silverware.
Click here to see the full catalogue of silverware.
Questions, Answers & Complaints
If you have any queries or a complaint, we want to hear about it --
please phone us on 020 7629 1251. JBSilverware is a fourth generation family
business, and enjoy being known throughout the industry (and New Bond Street)
for being a great company to deal with.
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